EA200

A: Simultaneously press and release the ALARM SILENCE and ENTER keys.  The (Unlocked) icon appears.  Sometimes you will need to do this more than once.  You may need to have the customer check the buttons to make sure one is not stuck down or sometimes if you power cycle the unit that will help. 

A: It will maintain the programming on the zones, but you will have to reset the time and date. 

A: The unit has to be unlocked.  Push the zone button, use the arrow up or arrow down to go to the zone you would like to turn off, once you are on the correct zone, push enter.  The next setting needs to be changed to NO (Not operational) and then push enter.  This will turn off the zone. 

A: No, you can only use one temperature probe per input. 

A: This can be done on an EA400 by using an input (zone) for a high limit and another input (Zone) for a low limit.  On the EA200 you would need to use the onboard sensor (zone 1) for one of the limits and then use a probe on input 2 (zone) and program accordingly.  NOTE: In this instance, you would need to select an input (zone) for the high limit and program that to your high and you would program the low limit on that input (zone) to an extreme low so you would not get the notification on the low side.  You would do the opposite for the next input (zone) you would set the high limit to the extreme and set the low limit to what you actually wanted. 

EA400

A: Simultaneously press and release the ALARM SILENCE and ENTER keys.  The (Unlocked) icon appears.  Sometimes you will need to do this more than once.  You may need to have the customer check the buttons to make sure one is not stuck down or sometimes if you power cycle the unit that will help. 

A: It will maintain the programming on the zones, but you will have to reset the time and date. 

A: The unit has to be unlocked.  Push the zone button, use the arrow up or arrow down to go to the zone you would like to turn off, once you are on the correct zone, push enter.  The next setting needs to be changed to NO (Not operational) and then push enter.  This will turn off the zone. 

A: No, you can only use one temperature probe per input. 

A: This can be done on an EA400 by using an input (zone) for a high limit and another input (Zone) for a low limit.  On the EA200 you would need to use the onboard sensor (zone 1) for one of the limits and then use a probe on input 2 (zone) and program accordingly.  NOTE: In this instance, you would need to select an input (zone) for the high limit and program that to your high and you would program the low limit on that input (zone) to an extreme low so you would not get the notification on the low side.  You would do the opposite for the next input (zone) you would set the high limit to the extreme and set the low limit to what you actually wanted. 

EA800-IP

A: The unit is looking for the network and will reboot every 20 minutes.  If you are not using INSIGHT, you will need to turn off the network setting.  You do this by: device needs to be unlocks (it will say Lock in the lower left corner), go to the main menu < system < configuration < network < clint mode < disabled.  It will ask if this is ok (push F3) and then the device will reboot. 

A: Push the F1 button < Enter password: default is 0800 

A: No, you have to turn off the network setting.  You do this by: device needs to be unlocks (it will say Lock in the lower left corner), go to the main menu < system < configuration < network < clint mode < disabled.  It will ask if this is ok (push F3) and then the device will reboot. 

A: You can export the logs stored in the EA800-ip for archiving or later review.  The export procedure exports the alarm log, data log, and even logs files onto a USB drive in comma separated value (CSV) format.   We supply an Excel spreadsheet on our help website to utilize the information – see link: https://help.winland.com/hc/en-us/articles/115000273866-EA800-ip-Data-Template 

A: You would need to use the W-S-S sensor 

A: The 4-20 mA sensors have to be hard wired 

A: There is a component failure and the unit will need to be replaced.

A: Yes. Main menu > System > Config > Buzzer > Disable

WB200

A: 8 – 29 Volts DC @ 35mA or 8 – 28 Volts AC @ 100mA 

A: W-S-U 

A: No 

A: You need to run them in parallel. 

A: Yes – 1 – 2 sensors; max recommended distance of 200’ (61 m) or 3 – 6 sensors; max recommended distance of 100’ (30.5 m) 

A: If sensor is placed on a concrete floor this can cause false alarms (put a piece of wax paper under the sensor).  Power loss will also cause a false alarm. 

A: There needs to be a bridge across two of the metal contacts on the sensor. 

WB350

A: 9 Volt battery 

A: W-S-U 

A: No 

A: You need to run them in parallel. 

A: Yes – 1 – 2 sensors; max recommended distance of 200’ (61 m) or 3 – 6 sensors; max recommended distance of 100’ (30.5 m) 

A: If sensor is placed on a concrete floor this can cause false alarms (put a piece of wax paper under the sensor).  Power loss will also cause a false alarm. 

A: There needs to be a bridge across two of the metal contacts on the sensor. 

WB800

A: 12/24 VDC 100 mA 

     12/24 VAC 200 mA 

A: W-S-S and W-S-U 

A: Yes, up to two probes can be connected per zone.  However the probe lines are not supervised (i.e. break in probe lines will not cause an alarm). To use this type of probe the DIP switch zones must be pushed to the “up” position to disable the supervised probe mode.  

A: 8 supervised (W-S-S) or 16 unsupervised (W-S-U) 

A: Yes – Sensors can be located up to 500’ (152.4 m) away from the unit for wide area protection. 

A: If sensor is placed on a concrete floor this can cause false alarms (put a piece of wax paper under the sensor).  Power loss will also cause a false alarm. 

A: There needs to be a bridge across two of the metal contacts on the sensor. 

MTA-1

A: No, it is a normally open device. 

A: No, frost or moisture can cause malfunction. 

A: No 

A: If the building already has an energy management system, an easy rule of thumb to follow is to install the MTA-1 near each thermostat. It should be mounted on a wall or other vertical surface in the area where temperature is to be monitored.  Make sure it is clear of windows, doors, or heat sources that could cause an inaccurate reading of air temperature. 

A: Yes, the device will send a low limit and a high limit. 

A: To manually activate the MTA-1 for testing, loosen the locknut of one limit post and slid it toward the temperature indicator until it makes contact and temporarily tighten the locknut.  If installed correctly, this test procedure should activate the warning device to which the MTA-1 is connected.  After testing, loosen the locknut, return the limit arm to it’s original set point and tighten the locknut. The same test procedure should also be repeated with the second limit arm to verify proper operation. 

TA-1

A: No, it is a normally open device. 

A: No, frost or moisture can cause malfunction. 

A: No 

A: If the building already has an energy management system, an easy rule of thumb to follow is to install the MTA-1 near each thermostat. It should be mounted on a wall or other vertical surface in the area where temperature is to be monitored.  Make sure it is clear of windows, doors, or heat sources that could cause an inaccurate reading of air temperature. 

A: No, you will get one notification for both high and low. 

A: To manually activate the MTA-1 for testing, loosen the locknut of one limit arm and use a screwdriver to move the limit arm toward the temperature indicator until it makes contact and temporarily tighten the locknut.  If installed correctly, this test procedure should activate the warning device to with the TA-1 is connected.  After testing, loosen the locknut, return the limit arm to its original set point and tighten the locknut.  The same test procedure should also be repeated with the second limit arm to verify proper operation. 

TA-2HL

A: No, it is a normally open device. 

A: No, frost or moisture can cause malfunction. 

A: No 

A: If the building already has an energy management system, an easy rule of thumb to follow is to install the TA-2HL near each thermostat. It should be mounted on a wall or other vertical surface in the area where temperature is to be monitored.  Make sure it is clear of windows, doors, or heat sources that could cause an inaccurate reading of air temperature. 

A: Yes, the device will send a low limit and a high limit. 

A: To manually activate the TA-2HL for testing, loosen the locknut of one limit arm and use a screwdriver to move the limit arm toward the temperature indicator until it makes contact and temporarily tighten the locknut nut.  If installed correctly, this test procedure should activate the warning device to which the TA-2HL is connected.  After testing, loosen the locknut, return the limit arm to it’s original set point and tighten the locknut.  The same test procedure should also be repeated with the second limit arm to verify proper operation. 

PS110

The unit will need to lose power for about 3~8 minutes. 

The system takes 3~8 minutes to clear, about the same amount of time as it does to go into alarm. 

INSIGHT

A: Quickest response would be to start a chat or email tech.support@winland.com to request a password reset.  Locked account will happen if a password is entered incorrect 5 times.  Winland may lock an account if there is an issue with security or payment.

A: Click on Account Administration – Add a User.  Complete the information requested.  We recommend using a user’s email as their username.  Once you save the information, an email will be sent to the user with their username and temporary password.

A: Click on Account Administration – Add a Device.  You will need to name the Device, have the Serial Number and Key.  The Serial Number and Key can be found on the back of the unit on a sticker on the RJ-45 Jack or you can find it by going on the EA800-ip and going to the main menu and clicking on About EA800-ip (push the F2 button once and the Serial Number and Key will be listed).

A: The serial number and key can be found on the back of the unit on a sticker on the RJ-45 jack or you can find it on the EA800-ip and going to the main menu and clicking on About EA800-ip (push the F2 button once and the Serial Number and Key will be listed).

A: Check to see if you have a miss type and resubmit or Unit has not communicated with the network.

A: Password: 0800; Off-line Alert Time: 30 mins; Alert Reminder: 1 hour; Collection Frequency: 5 mins

NOTE: Device will show off-line until a sensor is added.

A: At this time, Winland does not allow it due to modifying historical data. You will need to delete the sensor and add it again.

A: Ensure that the device has a time zone selected.  If you do not have a time zone, all reports will show NO DATA

A: Ensure that the transmitter is powered.  Most often the batteries need to be replaced if you see NO DATA on Wireless devices

A: Check the EA800-ip itself, it is possible that your sensor is out of range completely.  This would show on the device, but not on INSIGHT.  INSIGHT does not display invalid data.

A: Device names are locked due to modifying historical data.  If you require a change, please submit a change request with the serial number with the current name, along with the name you want to change it to by emailing: tech.support@winland.com

A: If you require a change, please submit a change request (email) with the current name of the account and what you would like to change it to by emailing: tech.support@winland.com

A: To activate your own branded page, log in to your INSIGHT Account, go to your Dashboard and click on the “Contact Us” at the bottom of the page.  Email your request along with your logo file and a URL link to insight.support@winland.com  (Please us .png file with a size of 67x600 pixels or less.   You may use transparent or non-transparent images.)

A: You go to the Profile tab and click on +Add Profile.  We recommend the first notification profile to be “All Sensors” with all the sensors selected.  You will have the option to be more specific with which sensors you desire to be notifies.

A: EA800-ip needs to be in the unlocked position.  Go to:  MAIN MENU > System > ENTER > Reboot Device > ENTER. 

NOTE: If you do not see System when you press the MAIN MENU button, it means the device is not unlocked.

Once the device has been completely rebooted, validate the device is online:

MAIN MENU > About EA800 > ENTER > Press the F2 button twice to view:

Validate that you have numbers next to SERVER at the bottom of the screen. If you do not, go to: https://help.winland.com/hc/en-us/articles/217334066-Troubleshooting-Ethernet-Connection-Advanced

  1. Keep your username simple by using primary email as username.
  2. For the customer description, use your own company name
  3. Alert Reminder Interval must have a setting other than “disable” to receive initial
  4. Offline Alert Time is recommended at 10 minutes A unit that is offline will not send out alarm alerts.
  5. Any device that is offline and does not have notifications being sent out, will get a courtesy Email from INSIGHT support.
  6. Remember to enable your Off Line Alerts to receive offline notifications via email.
  7. Unchangeable fields: Device Name, Username, and Sensor °F / °C cannot be changed after submitting, they must be deleted.